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How long does processing and shipping take?
We take 1-2 business days to process the orders. Once shipped, delivery usually takes 3-7 business days to arrive. During busy seasons, processing may take longer.
Do you ship to the United States?
Yes, we proudly ship to all 50 States, including Puerto Rico and other territories.
Do you accept custom or special orders?
Absolutely! We love creating special items for events, Airbnb, gifts, or meaningful occasions. Message us with your idea and we'll be happy to make it happen.
How long does a bar of soap last?
A bar usually can last anywhere from 3 to 5 weeks depending on use and care. To make it last longer, keep it dry between uses.
Do you accept returns or exchanges?
Due to the nature of our products and for hygiene and safety reasons, we do not accept returns or exchanges on any personal care items. All sales are final.
If there's an issue with your order such as receiving the wrong item, missing item or a product arriving damaged, please contact us within 3 days of delivery, and we'll do our best to make it right.
Are your soaps safe for sensitive skin?
Yes. Many of our soaps are formulated with sensitive skin in mind. However, we always recommend checking the ingredient list, talk with your doctor and doing a patch test.
Can I use your soap to treat my skin condition?
Our goal is to offer a gentle and effective way to care for your skin. We believe that products made with natural ingredients can have a meaningful impact, though it’s important to note that artisan soap is NOT intended as a medical solution or treatment. We encourage you to select the bar that best aligns with your skin type and your personal preferences.
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. We're more than happy to assist you.